Frequently Asked Questions
Everything you need to know about our premium wool essentials.
What makes Woolino products different from standard cotton?
We use premium Grade A Merino wool which is exceptionally soft, breathable, and naturally temperature-regulating, ensuring comfort in both summer and winter.
How should I care for my wool garments?
Most of our items are machine washable on a cold, gentle cycle with wool-specific detergent. We recommend laying them flat to dry to maintain their shape.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Exchanges are free for domestic orders.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your materials ethically sourced?
Absolutely. We only partner with Woolmark-certified farms that practice sustainable land management and strictly adhere to non-mulesing animal welfare standards.
How do I know which size to choose?
Please refer to our detailed Size Guide located on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.