Returns & Exchanges
At Woolino, we stand behind the quality of our premium merino wool products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items in their original, unwashed, and unworn condition.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your Woolino items.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing